Shipping

Home Store Delivery System :

Home Store offers its customers an easy and convenient delivery system to supply the premium quality furniture safely at the doorstep. Please find below complete information about our delivery process

1. National Delivery Facility :

Home Store provides a delivery facility for your orders across the UK mainland, England & Wales. The delivery charges may vary according to the location of the delivery.

The extra charges may apply for the delivery service to Scotland and other remote areas. Please see further details about the delivery charges in the chart given above)

Home Store provides delivery services to mainland Great Britain only. You can place an order anywhere from Northern Ireland, Isle of Wight, Scottish Islands, and the Isle of Man, Channel Island; the company will arrange the delivery to the port. Shipping of the products from the port to their end destination would be the responsibility of the customer.

Please check the auto-calculated shipping charges at the checkout stage of the order placement. If you require any further information, please feel free to send us an email regarding your query at [email protected] We will be happy to assist you.

Please check the auto-calculated shipping charges at the checkout stage of the order placement. If you require any further information, please feel free to send us an email regarding your query at [email protected] We will be happy to assist you.

2. How We Deliver Your Products :

Our delivery staff is well-trained to deliver large items directly to your home in fully equipped furniture vans. Our representative will call or email you to communicate the delivery time as per your convenience at least 48 hours before the scheduled delivery.

However, we deliver small furniture items to your doorstep through a courier service.

3. Details of the Delivery Charges :

  • There are no fixed delivery charges. It may vary based on the distance.
  • Home Store reserves all rights to revise its delivery charges at any time.
 

4. When Should You Expect the Order Delivery? :

Please find the expected delivery time on the product page of the Home Store website. The estimated time indicates when you can receive the products from us.

You will receive an order confirmation from Home Store via email or postal service (if an email address is unavailable) when we get your order request.

If available in stock, you will receive your products within 7 to 21 days of the order placement.

The expected delivery time varies depending upon the requested item and its manufacturer. Usually, it takes about 2 to 8 weeks from the placement of the order to the product delivery.

Please visit product pages on the Home Store website to check the expected delivery time of your desired product. However, in case of any delay, the company will update you accordingly.

5. How to Track Your Delivery

You can track your order status online on the Home Store website. You can also send us an email at [email protected] and provide us with your order details so that our representative can inform you about the current order status.

Home Store will only contact you regarding your order delivery if:

  • The required product has reached our depot or logistics company, and its delivery is ready.
  • There is a delay in product delivery time than the expected time, as mentioned on the website.

6. Confirmation of the Date of Your Order Delivery :

You will receive a call from Home Store or our partner logistics company when your order is ready to deliver so that we can mutually decide the date of delivery at your convenience.

7. Information about the Days of Your Order Delivery :

We deliver the ordered items from Monday to Friday, anytime between 8 AM to 5 PM. An extra delivery surcharge is applicable if you wish to receive your products on Saturday or Sunday. This surcharge is applied depending upon the actual cost of the product delivery. Please send us an email at [email protected] along with your order details. Our representative will be glad to inform you if you can receive your required products at the weekend.

8. Expected Time of Your Order Delivery :

Our manufacturers provide us with the expected time of product delivery, which you can see on the Home Store website. Please be informed that the estimated time of product delivery may slightly vary subject to the local time and date of the manufacturers

9. Home Store ‘Next Day Delivery Service :

Home Store offers the exclusive ‘Next Day Delivery facility to ensure you receive your order as quickly as possible. Please make an order placement one day before your expected product delivery date by noon.s

10. If You are Unavailable at the Time of Delivery

In case the customer is unavailable at the time of his/her order delivery, even after the confirmation of date and time, an additional charge will be applicable to re-arrange the delivery of products.

Please feel free to email at [email protected] or speak to our representative at (+66 99 272 2092) for further information or assistance.

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