If you have ordered items from us and wish to return them, we ask that you do so within 14 days of receipt. You may request a refund for items returned within 14 days of receipt if they are unused and in their original packaging. We will issue a full refund (including shipping costs) once the goods have been received back into our warehouse. Please note that we cannot accept returns on bedding products due to hygiene reasons.
We offer free exchanges on all items purchased from us. Simply send us an email stating what you would like to exchange for and we will get back to you with details.
All items are shipped via Royal Mail. Once your order has been dispatched, you will receive an email confirming its arrival. If you require further assistance, please contact us at email@example.com.
4. Delivery Times
Please allow 8-10 working days for your order to arrive. Orders placed before 10am Monday – Friday will normally ship out same day. Orders placed over the weekend or bank holidays will not go out until the following business day.
However some order are also delivered within 5 working days but it depends on availability and confirmation of the deposit.
Also to update that the Italian Furniture can take 5-6 weeks due to import policies.
5. Our Guarantee
We guarantee that your furniture will be delivered safely and securely. However, we cannot be held responsible for any damage caused to your property whilst being transported by the customer end.